Mactackle-still problems.

Message

#1 Post by **Adam S** » Thu Oct 19, 2006 1:28 am

After mactackles latest promise on this site (Search for mactackle and you will see what i mean) that they were back up and running i ordered some hooks form them as i needed bulk ASAP for pike fishing for me and my mates.

order taken on their site, money taken from ny credit card,

two weeks, 22 phonecalls later, 4 e mails later and no reply and no hooks, now its only 17 euro, but its the principle of the matter. i also notice that their postal address has disappeared from their site. yet the site is still open and taking orders and money.

if anyone has been having similar current problems i would be very interested to hear, here or by PM .

Thanks
Adam

#2 Post by **croppyboy** » Thu Oct 19, 2006 2:04 am

im in the same boat order some gear on 22nd aug still no show got mail they said everything was sorted so like a fool i ordered more stuff a mth a go only 18 euro in total but they are starting to p**s me off

#3 Post by **Adam S** » Thu Oct 19, 2006 2:12 am

its beyond a joke,isnt it.

anyone else in the same boat?

#4 Post by **Viper** » Thu Oct 19, 2006 10:25 am

Ye should talk to the bank that issued your credit card and get a refund... nothing works quicker to resolve a dispute like this then the offenders being threatened with credit card fraud...

#5 Post by **alby** » Thu Oct 19, 2006 10:56 am

I ordered plugs the first week in July, money debited from my Credit Card and still no sign of anything 3 months later. It takes 2 days for deliveries from Veals in Bristol....a joke!

Nizan Robinson MacTackle wrote:To our customers, in particular the small few who have experienced delays, I will be contacting you directly over the weekend and explain the situation to you individually. Anybody who has experienced delays with despatch of their order will receive free product to the value of approximately 10% of their order value, as is our normal policy.

http://www.sea-angling-ireland.org/bull ... 27&start=0

This post was made on July 13th to my initial query about my order. I've not heard from anyone from Mactackle.

teacher · #6 Post by **teacher** » Thu Oct 19, 2006 11:09 am

See also:

http://www.sea-angling-ireland.org/bull ... =mactackle

If MacTackle.com won't give you an immediate refund, pursue it with your CC company or PayPal.

#7 Post by **petekd** » Thu Oct 19, 2006 11:33 am

Lads, why, after all the numerous threads relating to Mac-Tackle would anyone be bothered dealing with them again? I know its nice to buy Irish and support someone this side of the water but there appears to be constant problems with this crowd.

I bought once or twice, wasnt happy with service and substitutions so wont be dealing with them again.

teacher · #8 Post by **teacher** » Thu Oct 19, 2006 11:46 am

petekd wrote:Lads, why, after all the numerous threads relating to Mac-Tackle would anyone be bothered dealing with them again? I know its nice to buy Irish and support someone this side of the water but there appears to be constant problems with this crowd.

There are positive comments one the forum too ...

http://www.sea-angling-ireland.org/bull ... php?t=2615
http://www.sea-angling-ireland.org/bull ... php?t=3476

I fell for it but in hindsight I'm slightly sceptical about some of these posts ...

#9 Post by **petekd** » Thu Oct 19, 2006 11:52 am

Only slightly sceptical..... Mac-tackle.com and a guest raving about Mac-Tackle. HMMMMMMM!! They wouldnt be that daft surely...... would they??? :D

#10 Post by **Bradan** » Thu Oct 19, 2006 12:03 pm

Had problems with a separate company before - if you get in touch with your credit card company within 45 days (may be different for different companies) they should be able to refund you. Also contact the Director of Consumer Affairs if you want to report it [url]http://www.odca.ie/[/url]

#11 Post by **round_ourway** » Thu Oct 19, 2006 2:43 pm

I have recently bought some stuff these guys has anybody had any dealings with them

6762adamb & ukfishingtackle

#12 Post by **Adam S** » Thu Oct 19, 2006 3:41 pm

thanks all, i will keep informed

#13 Post by **Woody** » Thu Oct 19, 2006 3:56 pm

Thanks to Teacher, I got my money back after contacting the credit card company and sending them a record of emails requesting delivery and a refund.

At the time, Paypal said I couldn't claim back through them due to the time lapse but I got an email from them at the weekend saying that my credit card company filed a chargeback against them and they were checking it out.

It is very disheartening to think that the company is still taking orders that they cannot supply. Did anyone get an offer of a free gift?

I wouldn't waste any more time phoning them - get onto your credit card company and get your money back.

#14 Post by **Adam S** » Thu Oct 19, 2006 4:01 pm

i will be on to my credit card company and then some!

#15 Post by **Donagh** » Thu Oct 19, 2006 5:17 pm

teacher wrote:
There are positive comments one the forum too ...

http://www.sea-angling-ireland.org/bull ... php?t=2615
http://www.sea-angling-ireland.org/bull ... php?t=3476

I fell for it but in hindsight I'm slightly sceptical about some of these posts ...

One of the posts is from macktackle.com and the other from started by a one time poster I wonder could a moderator tell us are they from the same IP address.

Donagh

#16 Post by **JimC** » Thu Oct 19, 2006 9:02 pm

Yes, those messages have the same IP's.

I will add that I ordered two rod holders from MacTackle. I ordered by email as they weren't listed on the site. They arrived. I got them collected in Dublin and paid for them on collection rather than using PayPal.

Based on the experiences of site members to-date it would be fair to say it is not worth the bother of dealing with MacTackle. Pity, as Nizan seems like a nice fellow and as mentioned earlier it's good to support an Irish Co.

#17 Post by **burgers** » Fri Oct 20, 2006 9:22 am

And we didnt even need ghostwriter or CSI to solve it.

It is a pity though caus its always nice to support your own, but the chance was there.

Does henrys tackle shop in Dublin have a good history?

I must say from what i know, visiting here that I havnt heard a bad word about them.

Rockhopper · #18 Post by **Rockhopper** » Fri Oct 20, 2006 1:54 pm

burgers,

Yes! Henry's tackle is a very good company to deal with, you wont have any problems at all....if you phone during working hours, you'll get an answer.

Sorry to hear about the problems some of you guys have had with MAC, I would only add, dont let them blacken other companies who sell online, or this site either.

I am sure if a trader starts to play tricks on forum members by giving himself good remarks on a forum, it only goes to prove he's not to be trusted IMHO.

One good thing about the internet, things like this dont stay a secret for long, perhaps in future it may be better for SAI members to ask before they part with cash and not after.

Good Luck to all in their claims.

Tom.

Sea Angling Ireland

Mactackle-still problems.

Mactackle-still problems.

mctackle

Resolution...

Ebay

MacTackle - P Wyse