Century !!THE BEST CUSTOMER SERVICE I HAVE RECIVED

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#1 Post by **yorkshire man** » Wed Mar 12, 2008 9:21 pm

I bought a carbon metal from a store in wales on line got it shipped to the old dears house in Yorkshire as they were due over a week or so later ( and it was free postage to UK address).
They brought it over for me as soon as they arrived after the obligatory welcome i proceeded to remove the rod from it packing tube and put it together it would not fit much to my horror tried a bit of light oil on the joint still no fun, started to get worried.
Called Century and spoke to a lovely lady called Leslie who told me to have another go and if the problem persisted to call her back, which i did still no joy.
Called century back informed her still no joy , this was late on a Friday after noon she said she would call back Monday which she did and told me they would pick up the rod.
rod was picked up that week.
She called me on Monday just gone to tell me the rod had been sorted and should be with me this Thursday.

don't know about anyone else but i think this is fantastic service Leslie was great and so help-full.
Just for customer service alone i know which rods i will be buying from know on and recommending to any one who is thinking of buying a new rod
well done to century

#2 Post by **petewex** » Thu Mar 13, 2008 12:01 am

all my rods are century,great gear i have no problems yet and hope i dont ,but nice to know that century will provide a good service,i have the carbon metal sre 5m great rod for distance ,what c m did you bye :?:

#3 Post by **DL.TURBOT** » Thu Mar 13, 2008 12:28 am

I bought a C3 about two weeks ago, I chipped the varnish / wrapping on the first run out because my stand fell over, I emailed Century and Simon Chilcott emailed back in no time and asked me to send it in and he would sort it out free of charge and return it as soon as he could!! Couldnt beat that - On the same stand was a Shakespeare Salt MX which lost a guide in the fall, I emailed them, Needless to say - They never replied to it, and when I called them up, put me through to everybody except the cleaner and just said we dont fix them

#4 Post by **DL.TURBOT** » Thu Mar 13, 2008 12:39 am

I will be buying Century from now on.........

#5 Post by **yorkshire man** » Thu Mar 13, 2008 10:34 pm

got it back today at work
just in from work know cant put it together in the house kitchen to small will have a look tomorrow
its a 14ft cm express as i said before its century rods all the way from know on even if i have to save a bit to get them, or i could quit smoking which is probably the better option

#6 Post by **toaddi33** » Fri Mar 14, 2008 8:14 pm

have to agree,was having a problem with my reelseat on my new c3..i emailed simon and within no time i had a new reel seat free of charge!
great service! :D

#7 Post by **yorkshire man** » Fri Mar 14, 2008 9:09 pm

just got it out of the rod sling those lovely people have sent me a new rod
i am even more impressed

#8 Post by **DL.TURBOT** » Fri Mar 14, 2008 9:52 pm

toaddi33 wrote:have to agree,was having a problem with my reelseat on my new c3..i emailed simon and within no time i had a new reel seat free of charge!
great service! :D

I thought the reel seat on mine was a bit wobbly at the top end, What problem did yours have?