Thanks Daiwa!!

Message

#1 Post by **EricH** » Mon Oct 16, 2006 9:48 am

I sent my SLOSH30 to Daiwa Thursday 5th October, for a small repair job on the free spool machanism.

The reel arrived back 12th October, repaired and serviced FREE OF CHARGE.

I was amazed at the quick turn around and delighted by this level of customer service.

As we are all too quick to condemn the bad/problem manufacturers & tackle dealers, I think its only fair that I praise the ones that do look after their customers.

Thanks, Daiwa, Can't recommend them highly enough.

#2 Post by **MAC** » Mon Oct 16, 2006 11:54 am

Nice one Rocker..... nice to see good service like that. Fair play for the post

Kev

Jon Moloney · #3 Post by **Jon Moloney** » Mon Oct 16, 2006 5:19 pm

On a similar positive note. I have a Mustad surf rucksack which i think is the bees knees, it does for everything and I'd be lost without it. after a couple of months use however the zips started to pack up. As I bought it in Scotland i didn't think it would be worth the hassle to call up the shop and complain and then have to ship them the bag and all that.

so I mailed Mustad direct. after a couple of emails I received a brand spanking rucksack free of charge shipped from UK and didn't even have to send back the old one.

They were very polite and seemed to be concernd that I should continue using there products which of course I will seeing as how there customer service was top notch.

Fair play to them. in this rip off republic it's really nice to see a manufacturer go the bit extra to please a customer.

Cheers
Jon

#4 Post by **thompo** » Mon Oct 16, 2006 6:13 pm

on a similar note:

i have a wee cheapy shakespere multiplier.

the main bearing went and its slipping a bit. i emailed them the other day to get a code for the bearing also mentioning the fact that i had got a good year or more of use of it.

got a reply today saying if give them my address they'll send me the bearing and new drive and pinion gear FOC!!!!

have to say im very pleased with their level of service!!

#5 Post by **Drew** » Mon Oct 16, 2006 6:15 pm

On a Similar Note.... No, Wait.... Never mind. :lol: