Hi,
Just wondering has anyone bought stuff over the internet and how long has it taken to arrive in the post. I ordered last Thursday and I'm goin on a long round trip lure trip this Wednesday after work, and will have to buy more lures in town if i don't think they'll arrive by Wednesday morning, (I'm in Dublin BTW)
Although i have to say their prices are very reasonable on plugs even compared with british mail order firms, nice to buy irish and not pay excessively for a change.
Mactackle Mail Order Delivery
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RobertMcClean
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I used them last year and was quite impressed with the turn around, however I used them again recently and in short I won't be using them again! I ordered braid which they did not have, instead of asking for a refund I asked for other advertised items, they didn't have them either! I then waited for 4 weeks before getting a cheque back off them!.
In short a business that is soley dependent on guys buying online should not advertise something they don't have and more importantly should not debit a credit card automatically when they have not checked the order, that for me was the annoying part.
There are only a handful of web-sites that use an automated debit system regardless of whether they have the items or not. I understand if something has just been sold out and the dealer has not updated the web site to that effect but at least have the curtosy to check first before charging someone for it!
In short a business that is soley dependent on guys buying online should not advertise something they don't have and more importantly should not debit a credit card automatically when they have not checked the order, that for me was the annoying part.
There are only a handful of web-sites that use an automated debit system regardless of whether they have the items or not. I understand if something has just been sold out and the dealer has not updated the web site to that effect but at least have the curtosy to check first before charging someone for it!
Thresher
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MAC
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I agree Robert. I know some of the OS Commerce sites can be tied to a Database as well which helps with items going out of stock. Pity about the bad experience, as I thought they were doing really well and getting a good name. I know they read the site from time to time so hopefully they will get back on track.
Kev
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alby
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Bit peeved myself, ordered last thursday, knowing full well I was making a trip 3 hour round trip tonight, and still my package hasn't been delivered about 25 mins across the city.
Was full sure would get it by now, as Veals can take as little as 2 days from England, and have never waited longer than 4 days for anything from them.
Not overly impressed.
Was full sure would get it by now, as Veals can take as little as 2 days from England, and have never waited longer than 4 days for anything from them.
Not overly impressed.
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MacTackle.com
MacTackle.com
Hi Folks :oops:
We appreciate your comments, good & bad, on the forums and with a young business like our own we can certainly do with all the feedback we can get.
Its true we have experienced a small number of delays over the past 2 weeks. This is due to the fact that we are expanding and therefore moving premises. The problem began when we had pre-arranged a new phone-line and ISP for our broadband and server connections for our new location, however, when we arrived at our new premises on the 27th June, we had no phone line or internet connection at all. We are certainly not trying to pass any blame on to any third party, but we were left with no phone number and no internet connection due to a delay with our service provider. Again I need to make it clear that we are not making excuses, just giving you guys the reason for the phone problem.
Tomorrow morning (Friday 14th) at 7am, our provider has committed to installing a new line which should bring us back up and running and by the end of the weekend, our normal service, which by all accounts is good, will be running smoothly again.
To our customers, in particular the small few who have experienced delays, I will be contacting you directly over the weekend and explain the situation to you individually. Anybody who has experienced delays with despatch of their order will receive free product to the value of approximately 10% of their order value, as is our normal policy.
With regard to our payment facility, I have a couple of points I need to clarify. When using Paypal, the customer processes the payment themselves, we have no participation at all in debiting any credit cards. The card is debited at the time the customer makes the transaction. We never see a credit card number, we just receive the payment from Paypal.
Regarding stock levels, I am a little confused. Our site has a facility that if a product becomes out of stock a message will appear 'Out of Stock' next to the particular item in the shopping cart. This happens before you reach the payment section so that customers are aware of items that may not be shipped immediately. Our site works from a live database and will update each time an item is purchased. I am sure this feature is working correctly, as our last debug on June 25th showed correct stock levels and the system working correctly. However, I cannot check this again until the coming weekend and if there is a problem with this I will update you all.
It was also mentioned about particular items that were out of stock. Yes indeed we do have items that sell out fast, as with as with all businesses. Due to our low prices on many items, we sometimes have more demand than we do stock. The item that is talked about in the message above was PowerPro braid. It true we were out of stock, the truth is, we can barely keep particular breaking strains in stock. This customer was offered an alternative, but did not want it so we issued a refund at their request. The customer received the refund and we heard no more from him. I must admit I am a little disappointed to read his complaint on these boards after they had received their refund. If the customer did not want alternative items, there was not a whole lot I could do and I issued the refund accordingly.
After saying all of that, I do not want to come across as 'having an answer for everything', and I fully appreciate the concerns of the very small amount of customers that have recently experienced delays with their orders. We take full responsibility for the short-term problem that our move has caused and we are fully committed to serving our customers correctly and in a speedy fashion. I genuinely apologise for the delays in our service over the past couple of weeks and please rest assured all customers will receive their orders without further delay; even if I’ve to travel the length and breath of the country and hand deliver…
I hope this message has answered your concerns, please feel free to contact us on info@mactackle.com if anybody needs further clarification on any issue.
Just to confirm, we will be posting our new phone number and address on the site (http://www.mactackle.com) over the next 48 hours. Please bear with us.
And finally, thanks to you all for your continued support in growing our business. Many, many thanks to John and Kieran at Sea Angling Ireland for giving us the opportunity to explain our case in this instance. It’s a great site, keep up the good work lads.
Again, sincere apologies for the delays and I wish the best of good luck to everybody for the rest of the season! :wink:
Best regards
Nizan Robinson
MacTackle.com
We appreciate your comments, good & bad, on the forums and with a young business like our own we can certainly do with all the feedback we can get.
Its true we have experienced a small number of delays over the past 2 weeks. This is due to the fact that we are expanding and therefore moving premises. The problem began when we had pre-arranged a new phone-line and ISP for our broadband and server connections for our new location, however, when we arrived at our new premises on the 27th June, we had no phone line or internet connection at all. We are certainly not trying to pass any blame on to any third party, but we were left with no phone number and no internet connection due to a delay with our service provider. Again I need to make it clear that we are not making excuses, just giving you guys the reason for the phone problem.
Tomorrow morning (Friday 14th) at 7am, our provider has committed to installing a new line which should bring us back up and running and by the end of the weekend, our normal service, which by all accounts is good, will be running smoothly again.
To our customers, in particular the small few who have experienced delays, I will be contacting you directly over the weekend and explain the situation to you individually. Anybody who has experienced delays with despatch of their order will receive free product to the value of approximately 10% of their order value, as is our normal policy.
With regard to our payment facility, I have a couple of points I need to clarify. When using Paypal, the customer processes the payment themselves, we have no participation at all in debiting any credit cards. The card is debited at the time the customer makes the transaction. We never see a credit card number, we just receive the payment from Paypal.
Regarding stock levels, I am a little confused. Our site has a facility that if a product becomes out of stock a message will appear 'Out of Stock' next to the particular item in the shopping cart. This happens before you reach the payment section so that customers are aware of items that may not be shipped immediately. Our site works from a live database and will update each time an item is purchased. I am sure this feature is working correctly, as our last debug on June 25th showed correct stock levels and the system working correctly. However, I cannot check this again until the coming weekend and if there is a problem with this I will update you all.
It was also mentioned about particular items that were out of stock. Yes indeed we do have items that sell out fast, as with as with all businesses. Due to our low prices on many items, we sometimes have more demand than we do stock. The item that is talked about in the message above was PowerPro braid. It true we were out of stock, the truth is, we can barely keep particular breaking strains in stock. This customer was offered an alternative, but did not want it so we issued a refund at their request. The customer received the refund and we heard no more from him. I must admit I am a little disappointed to read his complaint on these boards after they had received their refund. If the customer did not want alternative items, there was not a whole lot I could do and I issued the refund accordingly.
After saying all of that, I do not want to come across as 'having an answer for everything', and I fully appreciate the concerns of the very small amount of customers that have recently experienced delays with their orders. We take full responsibility for the short-term problem that our move has caused and we are fully committed to serving our customers correctly and in a speedy fashion. I genuinely apologise for the delays in our service over the past couple of weeks and please rest assured all customers will receive their orders without further delay; even if I’ve to travel the length and breath of the country and hand deliver…
I hope this message has answered your concerns, please feel free to contact us on info@mactackle.com if anybody needs further clarification on any issue.
Just to confirm, we will be posting our new phone number and address on the site (http://www.mactackle.com) over the next 48 hours. Please bear with us.
And finally, thanks to you all for your continued support in growing our business. Many, many thanks to John and Kieran at Sea Angling Ireland for giving us the opportunity to explain our case in this instance. It’s a great site, keep up the good work lads.
Again, sincere apologies for the delays and I wish the best of good luck to everybody for the rest of the season! :wink:
Best regards
Nizan Robinson
MacTackle.com
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blaker
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MacTackle.com
Back again Guys
As promised, Eircom turned up at 7.30am this morning. Our phone line is back up and running. Our new number is 01-8107716 and will be fully functional by tomorrow.
Thanks for the couple of nice comments regarding our response, but at the end of the day we are happy to explain what happened and we firmly believe our customers at least deserve an explanation for the delay.
As I said, I will contact the few customers who have been delayed over the next couple of days.
Thanks again for the opportunity.
Nizan Robinson
MacTackle.com
As promised, Eircom turned up at 7.30am this morning. Our phone line is back up and running. Our new number is 01-8107716 and will be fully functional by tomorrow.
Thanks for the couple of nice comments regarding our response, but at the end of the day we are happy to explain what happened and we firmly believe our customers at least deserve an explanation for the delay.
As I said, I will contact the few customers who have been delayed over the next couple of days.
Thanks again for the opportunity.
Nizan Robinson
MacTackle.com
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RobertMcClean
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This is very interesting indeed, you can really see where two sides of a story come into an argument like this, especially when one side has nothing to achieve by voicing his disappointment with an order and the other side has everything to gain by protecting a business.
As I said initially I was very happy with the turn around and level of service I got from you guys the first time I ordered items last year. I was simply disappointed with the scenario the last time. I ordered braid, which was advertised on the site. Fair enough it’s a huge seller I know and you did not have it and possibly the site on that occasion may not have listed it as out of stock. I, not you, suggested that you give me a list of items that were also advertised on the site instead of waiting for Powerpro to come in and instead of getting a refund. I waiting for 2.5weeks patiently, and nothing came. In that time numerous e-mails went to and fro confirming that the items were in the post. After that time, I, like anyone else, got frustrated and asked for a refund. Again various e-mails went to and fro and after two further weeks I got the cheque refund. So for me that’s a bit frustrating. I could have just turned around from the off and requested a refund instead I had the decency just to order other things instead of the hassle of you giving me a refund. So that’s where my annoyance came about at the time. I do appreciate these delays may not have been entirely your fault as you kindly explained above but it was simply annoying at the time.
I would be happy to try your service again if I thought that the service would be similar to the first time and in line with the service and turnaround of someone like Veals. As one poster said its generally only two days with them. So in Ireland it should be at least the same?
As I said initially I was very happy with the turn around and level of service I got from you guys the first time I ordered items last year. I was simply disappointed with the scenario the last time. I ordered braid, which was advertised on the site. Fair enough it’s a huge seller I know and you did not have it and possibly the site on that occasion may not have listed it as out of stock. I, not you, suggested that you give me a list of items that were also advertised on the site instead of waiting for Powerpro to come in and instead of getting a refund. I waiting for 2.5weeks patiently, and nothing came. In that time numerous e-mails went to and fro confirming that the items were in the post. After that time, I, like anyone else, got frustrated and asked for a refund. Again various e-mails went to and fro and after two further weeks I got the cheque refund. So for me that’s a bit frustrating. I could have just turned around from the off and requested a refund instead I had the decency just to order other things instead of the hassle of you giving me a refund. So that’s where my annoyance came about at the time. I do appreciate these delays may not have been entirely your fault as you kindly explained above but it was simply annoying at the time.
I would be happy to try your service again if I thought that the service would be similar to the first time and in line with the service and turnaround of someone like Veals. As one poster said its generally only two days with them. So in Ireland it should be at least the same?
Thresher
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Adam S
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Hi all
Credit to Nizan for taking the time to respond. I hope the move and new set up will lead to things going smoothly as i would much prefer to give my business to an irish company than an overseas one, which is why i have continued to use the service despite the delays in recent times.
I appreciate that things go on behind the scenes that all customers are unaware of , but from the customers point of view its very frustrating waiting on gear to arrive for over a week and having no way to contact you and no e mail reply.
The fisrt four or five times i used the site my goods arrived within three days, a return to that would see me using the site all the time as i can get my pike tackle, wire, snaps and trebles there too. heres hoping.
Credit to Nizan for taking the time to respond. I hope the move and new set up will lead to things going smoothly as i would much prefer to give my business to an irish company than an overseas one, which is why i have continued to use the service despite the delays in recent times.
I appreciate that things go on behind the scenes that all customers are unaware of , but from the customers point of view its very frustrating waiting on gear to arrive for over a week and having no way to contact you and no e mail reply.
The fisrt four or five times i used the site my goods arrived within three days, a return to that would see me using the site all the time as i can get my pike tackle, wire, snaps and trebles there too. heres hoping.
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Woody
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Rockhopper